Returns & Exchanges

If you are not satisfied with your purchase, you may return your items as long as they are unworn within 14 days from arrival. 

We will offer exchanges if the size ordered is incorrect, as long as the shoes are not worn. 

If an item appears to be worn, a refund/exchange cannot be honored and the item will be sent back to you. 

Shipping fees are non-refundable.

Please contact us at hello@onetwelves.com with any other questions regarding an order!